![]() They have ignored my outreaches and whenever I am actually able to get through to the sales line, they just file another escalation (that goes nowhere). Several months ago, I gave up and requested a refund. Years went by and as they started delivering, I was invited to pay a delivery fee to get it before end of year. ![]() Reserved a Metacycle back in August 2021. Then they came up with a video to hold us over.Avoid Sondors- read their reviews to see why A deposit of $299 could get you a build order and you could pay the rest when it ships. They are doing it because they know people are upset and want to see their bikes. So they aren't getting extra sales from those videos. The emails with short videos are only going out to people who already paid. Who's getting their product through customs first? My money is on the big corporation not the boutique ebike company. You cant flip a light switch and everything is magically back to normal.Ĭonsider how small a company Sondors is compared to Johnson & Johnson and what kind of products they supply. If it's not essential (food, medicine, essential supplies) it's being held to make way for the important stuff. The entire supply chain has been disrupted. There is a shortage of materials to build batteries and motors and controllers. It's not just bikes that are not in stock or batteries or motors not in stock. The only bikes that have just recently become available are mostly low demand bikes. Go to any manufacturers website and try to buy a bike in stock. Supply is in disarray for all bike suppliers. I am making assumptions based on what has happened so far. This has been my experience with Sondors so far. I would like to see Sondors come through and save their great reputation they said they have in the videos. If there are any other Sondors owner that have a Sondors bike please reply with buying experience. ![]() The last thing people need in this time is someone making promises they can't keep and taking your cash. This is a very different and difficult time for the country. Seems like Sondors makes promises he can't keep but gets money up front. I can afford to loose the money but get really pissed when I think about the people that can't. So he came out with new video for the Cruiser. I think the reason he is late after spending most of the money on preorders he doesn't have enough cash to put Rockstar together. I am expecting the Rockstar forks to be Chinesss pogo sticks. It is the the kid or guy that had to really scrimp save to get the cash together for preorder. If I loose $2,600 I'll be ok but pissed about all the others. My biggest problem with the deal it is not me. That is real BS at a depth that requires SUBA. This is a sign that they are so arrogant a video keep them quiet. Then they came up with a video to hold us over. Didn't cancel cause I really want to see what Sondors ships. ![]() They insisted I was notified after asking if I hadn't emailed about delivery when and how was I supposed to know? They were a bit snarky about it as well. I sent back every email I had received from them and nothing about Rockstar delivery in beginning of October but another scam video for new bike. When I emailed inquiring on delivery 10-15 or so, I received a reply email stating email had gone out to all October delivery customers it would be late because of parts and other bs. Living in northeast it was just in time for some rides before snow. The video led me to believe I would have the bike in my possession by late October. I ordered the Rockstar after falling for Sondors video when they first came out with the introductory YouTube video.
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